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FAQs

  • General

    • Why does the programme last so long?

      It is really important that you get the chance to learn everything the programme can teach you - and incorporate this into your lifestyle. Doing this over a nine month period, gives you the best chance of success and reducing your risk of Type 2 diabetes.

    • Do I have to count calories?

      No! We don’t count calories, sins or points. Our programme focuses on keeping you fuller for longer.

    • What are the nutritional guidelines?

      We believe the key to long term weight loss is to lose weight without feeling hungry.

      The nutrition recommendations are based on a lower-carbohydrate diet - but you won’t be cutting out carbohydrates completely. We recommend avoiding ultra processed foods and items that have added sugar.

    • I have limited mobility - do I need to do lots of exercise?

      The programme has been designed to be flexible and all exercise recommendations can be adjusted to your ability. You will start off by focusing on a simple step count based on what’s achievable and realistic for you.

  • Face-to-Face Journey

    • What if I cannot attend my session?

      You will need to get in touch with our team and let us know. Call 800 092 1191 and we will be able to help. You will be able to join another the same session with another group.

    • What do I wear to the sessions?

      Whatever you feel comfortable in - there is no activity in the sessions.

    • Will I need to bring anything with me to the sessions?

      No - all the course resources are free and provided to you.

    • Can a carer attend with me?

      Yes - absolutely.

  • Digital Journey

    • Do I have to start right away?

      No! When you complete the sign-up process, you can select a start date up to one month in advance. We recommend getting started soon, though.

    • Is there a specific time I must use the app?

      There is no set time to log into the app. You can check in to chat whenever you have the time.

    • I’m not good with technology. Will I get help?

      If you need any help getting signed up or navigating the app, call 020 3488 0769. The Second Nature Customer support team can walk you through the app or answer any questions you might have.

  • Remote Journey

    • How do I join the sessions?

      You will be given instructions on accessing our online video calls. If you ever have any problems you can email your Health Coach or contact us on 0800 092 1191.

    • What if I cannot attend my session?

      You will need to get in touch with our team and let us know. Call 0800 092 1191 and we will be able to help. You will be able to join another the same session with another group.

    • Will I need to bring anything with me to the sessions?

      No - all the course resources are free and provided to you.