Complaints Procedure

How we will deal with any complaints

If you wish to discuss issues you have with the way you are treated on our programme, or the advice or information you have been given, please talk to your Health Coach or Programme Support Team Adviser. Most complaints can be sorted out quickly and easily by following this procedure.

If you are unable to reach a solution with your Health Coach, your complaint will be passed to their local Health & Wellbeing Manager who will investigate the complaint and aim to write to you with their findings within ten working days.

If you are not satisfied with the outcome of the initial investigation, your issue will be escalated to the Senior Operations Manager who will investigate further and aim to provide written feedback within ten working days.

We will investigate complaints thoroughly and look to provide a positive resolution to all issues presented to us.

If you are still not satisfied with Reed Wellbeing’s resolution of your complaint, you have the option of escalating the complaint to the Programme Director who will investigate further and aim to provide written feedback within ten working days.

If you cannot resolve your issue directly then please our Contact Us form or call us on 0800 092 1191.